![]() If you are still unable to connect, this may indicate an issue related to the network environment or router being used. If this occurs, contact your ISP or network administrator. If other devices cannot connect to the internet, the network itself may not have access to the internet. Try to connect to the internet through the network with a device that has an internet browser, and test to that ensure you are able to browse the internet. Ensure other devices on the network have access to the internet.Resetting the router back to its factory default settings.Updating the wireless router's firmware.If you would like to continue troubleshooting potential issues related to the wireless router, contact the router's manufacturer for assistance with performing the following steps: If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you're not sure, you can review this information within your router's settings. If your router supports both, set up a new internet connection and connect to the band you are not currently connecting to. ![]() Check to make sure the ethernet cable is secure. LAN Adapter is detected, but the Switch could not make a connection with the router or modem. Set up a new Internet connection, ensuring that you are attempting to connect to the correct network, and that you are receiving a strong wireless signal from the network. In some cases, the Switch may need repair. Hold the POWER Button down for three seconds, and then select Power Options followed by Restart. Many routers support both the 2.4Ghz and 5Ghz frequency bands. If this still fails, call Nintendo Support as there may be additional solutions. If supported by your router, connect to a different wireless band.If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away. Metal objects and electronic devices may interfere with wireless signals. Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete.If possible, place the Nintendo Switch console within 3 to 4 metres (10 to 15 feet) of the wireless router to improve the signal strength during troubleshooting. Move the Nintendo Switch console closer to the wireless router.If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue. Hold the POWER Button down for three seconds, and then select "Power Options", followed by "Restart".
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